Terms of service

1. Acceptance of Terms

This website is owned and operated by Mevo Group LLC under the store name Soradina. By accessing this website, using our services, or placing an order, you agree to these Terms of Service and the policies linked in this document.

These Terms apply to all users of the website, including visitors, customers, and contributors. If you do not agree to these Terms, you must stop using the website.

2. Linked Policies

These Terms work together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Legal Notice. Together, these documents form the agreement between you and us.

3. Eligibility and Website Use

By using this website, you confirm that you are at least the age of majority in your place of residence or that you are using the website with lawful permission. You agree to use the website only for lawful purposes and to provide accurate information when placing orders or contacting us.

4. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate and current.

Products are subject to availability. Minor differences may occur due to supplier updates, manufacturing changes, or display settings. Any correction to product information will not affect your statutory rights under United Kingdom consumer law.

5. Pricing and Payment

Prices are shown before checkout. No hidden charges will be added after payment.

Accepted payment methods are shown at checkout. If a pricing error or product information error is identified before processing, we will notify you and reserve the right to cancel the affected order.

6. Orders and Cancellations

An order confirmation means that your order request has been received. It does not guarantee final acceptance of the order. We can refuse or cancel an order where legally permitted, including where payment cannot be verified, stock is unavailable, fraud is suspected, or incorrect pricing or product information has been displayed.

Orders may be cancelled before shipment. Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return procedure will apply.

7. Shipping and Delivery

Shipping destinations, processing times, delivery estimates, and delivery terms are explained in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to carrier issues, customs checks, public holidays, incorrect addresses, or events outside our reasonable control.

8. Returns, Refunds, and Consumer Rights

You can request a return or refund in accordance with our Return and Refund Policy.

Nothing in these Terms limits or removes your statutory rights under United Kingdom law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable.

9. Billing and Account Information

You must provide complete and accurate billing, shipping, contact, and payment information. Orders can be delayed, declined, or cancelled if information is incomplete, incorrect, or cannot be verified.

10. User Conduct

You must not use the website for unlawful, fraudulent, harmful, abusive, or disruptive purposes. Prohibited conduct includes submitting false information, infringing intellectual property rights, transmitting harmful software, attempting unauthorised access, interfering with website security, or abusing our services.

We reserve the right to restrict access, cancel orders, or take appropriate action where misuse is identified.

11. Intellectual Property

All website content, including text, product information, images, logos, graphics, icons, and layout materials, is protected by intellectual property laws. You must not copy, reproduce, distribute, modify, sell, or commercially use website content without prior written permission.

12. Third-Party Links and Services

This website may contain links to third-party websites or access to third-party tools. These external services are provided for convenience only. We do not control them and are not responsible for their content, policies, security, availability, or practices.

13. Privacy and Data Protection

Personal data is handled according to our Privacy Policy. By using this website, you acknowledge that personal data will be processed as described in that policy.

14. Errors and Omissions

Product listings, prices, promotions, delivery information, or availability details may occasionally contain errors. We reserve the right to correct errors and cancel affected orders where permitted by law. This does not affect your statutory rights.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of statutory rights.

Subject to the above, Soradina and Mevo Group LLC are not liable for indirect or consequential losses arising from website use, service interruptions, or matters outside our reasonable control.

16. Indemnification

You agree to indemnify Soradina, Mevo Group LLC, and their service providers against claims, losses, damages, or expenses arising from your misuse of the website, breach of these Terms, or violation of applicable law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

18. Termination

We may suspend or terminate access to the website if these Terms are breached. Termination does not affect rights, obligations, or liabilities that arose before termination.

19. Entire Agreement

These Terms, together with all linked policies, represent the complete agreement between you and us regarding use of this website and purchases made through it.

20. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, unless another mandatory consumer protection law applies to you.

21. Shopify Platform

This website is operated through Shopify Inc., which provides the e-commerce platform used to offer products, process checkout, and support online store functionality.

22. Updates to These Terms

We may update these Terms from time to time to reflect legal, operational, or business changes. The latest version will be published on this page. Continued use of the website after changes are posted means you accept the updated Terms.

23. Business Information

Soradina is owned and operated by Mevo Group LLC, a limited liability company registered in Delaware, United States.

  • Company Number: 10339892
  • EIN: 37-2196436

Address: 8 The Green Suite 6431, Dover, 19901, Kent County, Delaware, United States

24. Contact Information

Need help? You can rely on us for assistance.

Customer Service Hours: Monday to Friday, 09:00-17:00 GMT