Frequently Asked Questions

We want shopping with Soradina to be enjoyable. Below you’ll find answers to the frequently asked questions.

Where do you ship?

Soradina currently ships to addresses within the United Kingdom only.

Is shipping free?

We offer free shipping on all orders within the United Kingdom.

How long does delivery take?

The total estimated delivery timeframe, including processing and transit, is 5–9 business days. For full details, please refer to our Shipping Policy.

Can I cancel my order?

Orders may be cancelled before shipment. Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return procedure will apply.

What is your return policy?

You can request a return within 30 days of receiving your order. Requests outside this period will not be accepted unless required under applicable law.

For full details, please refer to our Return and Refund Policy.

Who pays for return shipping?

If the return is due to a defective or incorrect item, we cover the return shipping costs. For all other returns, you are responsible for return shipping costs.

How long does a refund take?

After receiving and inspecting the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 days of approval.

How can I contact customer service, and what are your working hours?

Customer Service Hours: Monday to Friday, 09:00-17:00 GMT